| 1. |
Under what circumstances do we need counseling services? |
|
|
 |
|
|
When facing loss, changes, relationship problems, feeling blue, uncertainty, personal struggles, unemployment or anything you want to share with someone you don't feel you are being evaluated.
|
|
|
| 2. |
Who will talk to me? |
|
|
|
|
|
A registered psychologist or qualified counselor will talk to you. They are willing to listen to your story without judging who you are or the way you live your life. This is valuable for your personal wellbeing.
|
|
|
| 3. |
Why do people avoid seeking for help when they have problems? |
|
|
|
|
|
Asking for help is not consistent with our traditional Chinese culture and it is considered a sign of weakness, especially for men. This concept has negatively affected our thinking and behaviors. We tend to hide everything in our back, and we try putting on an "I'm okay" mask to try deceiving those around. However, it does not help at all but only make the situation worst. The positive way of action is: we need courage to seek for help and to tell others what is bothering us.
|
|
|
| 4. |
Can over-eating over-drinking alcohol or caffeine and over-smoking solve our problems? |
|
|
|
|
|
No. Some people do not realize the importance of maintaining mental health. They think it is just a matter of time that feelings will subside or they use other unhealthy ways like addicting to eat, alcohol, caffeine and cigarette to help them. These can only make us even more depressed and blurred our thinking when facing our lives.
|
|
|
| 5. |
Will the registered psychologist or qualified counselor keep our conversation confidential? |
|
|
|
|
|
Conversation between you and the registered psychologist or qualified counselor is highly confidential. The information you mentioned would never be exposed to a third party since confidentiality* is one the most important obligation a psychologist/counselor must practice.
* Confidentiality is excepted in those instances when the employee/ client has been determined to be a danger 1) to himself/herself, or 2) to others, and 3) in situation when a court subpoena is issued.
|
|
|
| 6. |
Do I need to provide personal information when I call the counseling hotline? |
|
|
|
|
|
No name and personal information will be required for the services. While calling the hotline, you will be asked to give a verifying code, not your personal identity. The system is to protect your contact and personal information be exposed to any third party.
|
|
|
| 7. |
How long can I talk to the registered psychologist or qualified counselor? |
|
|
|
|
|
A telephonic counseling session lasts for 45 minutes to an hour, as the same as the face-to-face counseling. It is important to note that there is no specific time limit apply to emotional support during crisis.
|
|
|
| 8. |
Will the registered psychologist or qualified counselor ask me a lot of information? |
|
|
|
|
|
You can say what you like to the registered psychologist or qualified counselor. No one can force you to talk more if it is not your own will.
|
|
|
| 9. |
What is the working hour of the counseling hotline? |
|
|
|
|
|
The hotline works 24 hours a day; 7 days a week.
|
|
|
| 10. |
Will the registered psychologist or qualified counselor answer my call directly? |
|
|
|
|
|
Yes. The registered psychologist or qualified counselor will either talk to you or return your call (within 2 to 24 hours depending on the situation) if you can leave a number for the counselor to reach you.
|
|
|
| 11. |
Why do we need counseling services? |
|
|
|
|
|
Human are social being, therefore sometimes we cannot solve things on our own. Counseling services allows those in needs to share their difficulties and struggles with non-judgmental, caring and sensitive counselors.
|
|
|
| 12. |
Do I need to use the counseling hotline continuously once I have started? |
|
|
|
|
|
You are free to stop the services as soon as you want.
|
|
|
Counseling &
